Insurance

Availability of this service is dependent on your carrier and/or plan. Please note that all treatment fees are the responsibility of the patient. If online direct billing is not available you will be asked to pay for your visit up front and we will provide you with a receipt which you can submit to your extended health carrier for reimbursement. If the full cost of the visit is not covered by insurance, you are required to pay the remainder of the cost at the time of the visit. More insurance companies we can direct bill are being added as they opt in, so if you do not see your company listed above, please call us to inquire.

 Special Notes for Insurances below:

• Sunlight Financial (* With exception of Policy 55555)
• Desjardins (* Payer to claimant only)
• Medavie Blue Cross (includes Department of Veterans Affairs, Canadian Armed Forces and RCMP)

• What do I need to bring to the first visit?

Your extended benefits card with policy number and member ID
Doctor’s referral, if required by your policy

• How do I know how much I am covered for?

You can learn the details of your coverage by contacting your extended health carrier or from your plan administrator.

• What if my visit is partially covered by my extended health carrier?

We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.

• Can we coordinate benefits?

At this time, we can bill 1 (one) third party carrier per visit (eg: 1 Extended Health Carrier or ICBC or MSP). Coordination of benefits is not available.

• Do I need a doctor’s referral?

We do not require a doctor’s referral however some insurance plans do require one. Please check with your extended health carrier to learn your plan requirements.

• What if I have an open ICBC, Worksafe or other insurance claim?

If you have an open insurance claim we cannot bill your visit to your extended health carrier if it is related to the open claim. You will need to pay for the treatment and seek reimbursement from your carrier.

• What if my claim is denied?

If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave. Please note: Some plans have restrictions that do not allow for online direct billing. To check if you are eligible for this service please contact your extended health carrier.