Overview FAQs

Frequently Asked Questions

Do I need a doctor’s referral?

No. Physiotherapists are university trained medical professionals and primary care practitioners. This means that you have direct access to Physiotherapy without a doctor’s referral.

We do recommend, however, that you communicate with your doctor about your participation in physiotherapy so that we can work together and share knowledge as required during your treatment.

Please also note that some health insurance plans require a doctor’s referral before they will reimburse you for physiotherapy expenses. Consult your insurance provider directly to learn whether a referral is needed in your specific case prior to commencing treatment.

What should I expect from my first appointment?

Your first appointment will generally take about 45 minutes. One of our therapists will conduct an initial assessment of your condition and medical history and will recommend the most appropriate treatment plan. In most cases, your initial visit will also include your first treatment.

What should I wear for my appointment?

You should wear comfortable, loose-fitting clothing that will allow exposure of the affected area.

What is evidence-based treatment?

When we say we specialize in evidence-based treatment, we mean treatment based on research that has been proven to be effective in dealing with your particular condition.

Is physiotherapy covered by BC’s Medical Services Plan (MSP?)

If you receive premium assistance through MSP then your physiotherapy will most likely be covered, minus a small user fee. Many seniors are also covered for physiotherapy through MSP. If you call us with your BC Care Card number, we can tell you if you are covered by MSP.

I was injured at work, am I covered by WorkSafeBC?

For all work-related injuries, WorkSafeBC will pay for your initial visit as long as your claim is registered with WorkSafeBC and you have a claim number. Further physiotherapy treatment may be covered after your claim is approved. A referral from your doctor is not necessary. You must ensure that you seek treatment from a physiotherapist who has a contract with WorkSafeBC to treat Injured Workers. On approved claims, there is no fee for service.

After an injury you must:

  1. Report your injury to your employer.
  2. Seek medical attention for your injury as soon as possible. Be sure to tell your doctor that your injury is work-related.
  3. Report your injury to WorkSafeBC as soon as possible:
    1. If you miss any time from work, you must notify the Teleclaim Contact Centre (1-888-WORKERS).
      1. You may be asked by a representative to complete a Worker’s Incident and Injury Report
      2. or an application for Compensation and Report of Injury or Occupational Disease Form 6.
    2. If asked to do so, it is important that you do so and submit it as soon as possible.
  4. Book your initial physiotherapy appointment, and notify the physiotherapy clinic that your injury is work related.

Coastal Physiotherapy has an approved contract with WorkSafeBC to treat Injured Workers.

Here is a link to the WorkSafeBC Intake Form we require you to fill out and bring with you to your first appointment at Coastal Physiotherapy.

I was injured in a motor vehicle accident (MVA), am I covered by ICBC?

You are entitled to accident benefits whether you are at fault or not. There is no need for an initial doctor’s referral if the accident is recent and/or you have not had any previous treatment.   In most cases, you’re entitled to physiotherapy treatment, and your adjustor will let you know what will be covered.  For more information visit the ICBC website.

A portion of the physiotherapy fee will usually be billed to ICBC by the clinic, using the Teleplan electronic billing system. A supplemental clinic user fee is typically charged to you when receiving treatment post-MVA. This fee is your responsibility. The fee is determined by the therapist or clinic.  Ask your adjustor when and if you will be reimbursed for the fees.

If you have coverage through ICBC, you may begin physiotherapy treatment immediately after you report your claim to ICBC. Visit the ICBC website to learn how. The physiotherapist does not need to check with ICBC for prior approval – up to the established limit of 20 visits. Provide your physiotherapist with your ICBC claim number, your adjustor’s name, and phone number of your adjustor to begin treatment.

I am a member of the Canadian Armed Forces, Department of Veterans Affairs or RCMP, can you direct bill Medavie Blue Cross?

Yes, we are happy to directly bill Medavie Blue Cross on your behalf for members of DND & CAF, DVA or RCMP, so no payment is required from you. Please contact our office for more details.

I have private health insurance. Am I covered for physiotherapy?

Every private health plan is different, and physiotherapy coverage varies greatly. Most plans cover physiotherapy to some extent, but we recommend that you contact your plan provider for complete details. At Coastal Physiotherapy we are happy to DIRECT BILL on your behalf to most major insurance companies.

Please see our Private Health Insurance section for further information.

Where are you located?

Coastal Physiotherapy is located at 1700-B Comox Avenue, in Comox, BC.

We’re right next to Benino Gelato, in front of the Berwick retirement residence.

Click here to view map.